Finally, after many long days and sleepless nights, it is with great pleasure that we release to the digital world our brand new and very shiny website. When you get a moment please do take a look around. We hope the site tells our story the way it’s intended – one of clarity, simplicity, accountability and connectedness. We will continue to invest and develop the site as things progress to ensure we communicate and support both potential and existing customers of Merge ICT in the most efficient and engaging way possible. If you have any ideas or requests that might improve the user experience we would love to hear from you, so please feel free to shoot us an email with your thoughts.
The launch of our website also marks the official launch of the business itself, a business that has been established to better meet the needs of the rapidly evolving Australian business landscape in the office technology supply and support space by focusing on customer service, advocating positive market change and driving environmental awareness. We have operated under contract for other businesses over the years and felt that we could do it better on our own. So here we are, and we’re excited!
"So, in a nutshell, we offer small business account management with virtually zero red tape, backed by big business support networks."
Our structure has been built from the ground up, designed to offer customers the best of both worlds. Being a small business, we are able to operate with a very personalised approach and remain flexible and agile. When it comes to product support, we have negotiated strategic partnerships with manufacturers of the products included in our solutions, who (via our own support line) provide ongoing service. So, in a nutshell, we offer small business account management with virtually zero red tape, backed by big business support networks.
We specialise in three key areas of office technology:
Managed Print Services
We work with our customers to build a solution to fit their unique business needs, with the goal of reducing costs and improving security and workflows. Our solutions deliver the latest and greatest technology that is environmentally friendly, reliable and easy to use.
"We work with our customers to build a solution to fit their unique business needs, with the goal of reducing costs and improving security and workflows."
Our hardware range includes desktop single-function and multifunction printers, A3 colour photocopiers and multifunction devices, light production printers and document scanners. All hardware is monitored remotely to minimise downtime and ensure timely supply of consumables, so our customers can focus on their business without worrying every time the copier runs out of toner!
Print Management & Document Workflow Automation
Our print management and workflow solutions accelerate and future-proof business processes by automating manual tasks, turbo-charging document processes and workflows, and securely storing documents for easy retrieval later. There are too many software solutions from multiple manufacturers to list, but we have the luxury to pick and choose to achieve whatever is needed for each unique business.
This is the area that really gets us excited. Split into two components, video conferencing and phone systems, each can be implemented individually, or ideally implemented together to deliver the ultimate UCaaS (Unified Communications as a Service) solution for Australian businesses.
Our business phone systems are powered by Fonality, a US based VoIP developer. We chose to partner with Fonality as when we saw (and now use) their supremely powerful and feature-rich technology, 24/7 support and very cool, very easy-to-use and very enjoyable desktop HUD (Heads Up Display), it was love at first sight. With built-in presence, chat, video calling and optional mobile app and call centre features, things that were usually not attainable in the SME space now are. Deployed correctly, this solution will get any business communicating and working better, while still saving money along the way.
Our video conferencing solutions are powered by Zoom, also a US-based and market leading company. This cloud-based video conferencing system is so incredibly easy to use, insanely reliable and highly scalable. We can offer basic users a free account, and for advanced users we can tailor a higher spec solution that might include functionality such as SIP Room Connectors, Zoom Rooms for Conference Rooms, Zoom Webinars, mobile screen sharing, touch screen displays and HD video and audio hardware along with other cool bits and pieces to form a comprehensive and interactive board room solution that people actually want to use. Further, with full tablet and smartphone support including in-call screen sharing, you can collaborate with ease no matter where you are.
To top it all off, we have our very own in-house finance department standing by and ready to help customers get the tech they need now to improve their business and become more efficient and profitable.
Last but most certainly not least, we would like to recognise our association with Carbon Neutral, one that were are very proud of. Carbon Neutral are an Australian-based carbon solutions provider, through whom, on behalf of each and every customer, we plant trees for every new transaction made with Merge ICT Group. The number of trees planted depends on the type and number of products or licences provisioned. The fight against climate change is something that we are very passionate about and we plan to continually increase our commitment in line with the growth of our business, using it as a vehicle to drive change and make a difference.
"We plant trees for every new transaction made with Merge ICT Group."
It goes without saying that all of us at Merge ICT are extremely proud of the business we have built and what we have achieved to date. We cannot wait to help more Australian businesses utilise technology to progress and change for the better, and deliver on their hunger for a more personalised service. It is important to us that we contribute to the betterment of people’s lives and to the establishment of a cleaner, safer and healthier world for future generations.
The Team @ Merge ICT