With the rise of hybrid work, video enabled spaces have become a critical tool for businesses to stay connected with their teams and clients. However, this technology can be complex and difficult to manage on your own. The right partner should support you to ensure you realise the full value of your investment, maximise technology uptime, and use data and analytics to optimise user experiences and inform workplace planning decisions.
Our knowledgeable and customer-focused support team specialises in providing comprehensive support for all of your video conferencing and collaboration technology to maximise uptime, drive adoption and provide peace of mind.
We offer:
- Strategic planning, adoption and change management
- SLAs (Service Level Agreements)
- Advanced proactive monitoring and maintenance
- Troubleshooting and issue resolution (remote and onsite) including access to spares and 'hot-swaps'
- Options for full-time onsite support resources
- VIP valet services delivering white glove AV support (options for during and after hours event support)
- Insights and metrics around usage and trends
- Asset tracking and management
- Ongoing education and training for users to optimise their collaboration experience
Our proactive and comprehensives approach to supporting our clients means we can optimise user experiences, and identify and resolve issues before they impact productivity. By partnering with us, you can rest assured that your meetings and events will run smoothly and without interruption.
Don't let technology hold your team back. Contact us today to learn more about our support and managed services options and how we can help your team stay connected and productive.