Comprehensive support and peace of mind
With the rise of hybrid work, video enabled spaces have become a critical tool for businesses to stay connected with their teams and clients. However, this technology can be complex and difficult to manage on your own. The right partner should support you to ensure you realise the full value of your investment, maximise technology uptime, and use data and analytics to optimise user experiences and inform workplace planning decisions.
Our knowledgeable and customer-focused support team specialises in providing comprehensive support for all of your video conferencing and collaboration technology to maximise uptime, drive adoption and provide peace of mind.
What we offer
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Strategic planning, adoption and change management
Struggling to implement new technologies effectively, resulting in low user adoption and wasted resources?
Our strategic planning services ensure that technology is aligned with your business goals, guiding your team through the adoption process and managing change effectively. This leads to higher user engagement and maximised return on investment.
SLAs (Service Level Agreements)
Is your organisation facing inconsistent service levels, leading to frustration and operational delays?
Our Service Level Agreements (SLAs) set defined response times and performance metrics, ensuring accountability and reliable service delivery. This provides peace of mind and enhances operational efficiency.
Proactive monitoring and maintenance
Worried about unexpected technology failures causing disruptions and downtime in your operations?
Our proactive monitoring and maintenance services identify potential issues before they escalate, allowing us to resolve problems early. This ensures seamless operations and minimises disruptions to your business activities.
Troubleshooting and issue resolution
Are technical issues arising that your internal teams cannot resolve in a timely manner?
Our expert troubleshooting services offer support, whether remotely or onsite. With rapid diagnosis and issue resolution, we minimise downtime and ensure your operations run smoothly. We also provide access to spare parts and "hot-swaps" for added convenience.
Insights and metrics around usage and trends
Are you lacking visibility into technology utilisation, making it difficult to identify inefficiencies and optimise resources?
Our insights and metrics around usage and trends provide you with comprehensive data analysis, helping you understand technology performance. This empowers you to make informed decisions for better resource allocation and improved efficiency.
Asset tracking and management
Do you have clear visibility of your technology assets and their respective lifecycles?
Our asset tracking and management services monitor the status and lifecycle of your equipment. By keeping your assets organised and optimised, we help you maximise value and reduce unnecessary expenses.
Ongoing education and training
Are your teams finding it challenging to keep up with continuous application updates, resulting in underutilisation, frustration, and lost productivity?
Our ongoing education and training programs ensure that your staff are well-versed in the latest tools and practices. This fosters confidence and competence, enabling your team to leverage technology effectively.
VIP valet services delivering white glove AV support
Are AV issues during important events damaging your organisation’s reputation and attendee experience?
Our VIP valet services provide white glove AV support, handling every detail with care and precision. This ensures your events run flawlessly, delivering an exceptional experience and safeguarding your reputation.
Don't let technology hold your team back
Our proactive and comprehensive approach to supporting our clients means we can optimise user experiences, and identify and resolve issues before they impact productivity. By partnering with us, you can rest assured that your meetings and events will run smoothly and without interruption. Learn more about our support and managed services options and how we can help your team stay connected and productive.
