Trusted by leading Australian organisations
Proactive support that keeps your teams connected
Microsoft Teams Rooms, Zoom Rooms, Google Meet Rooms, your conferencing technology is critical infrastructure. When it fails, meetings stall, impressions suffer, and productivity takes a hit.
Merge takes full ownership of your AV andworkplace technology, so your IT team doesn't have to. We monitor, manage andoptimise every room proactively, resolving most issues before your team evennotices them.
The result: maximum uptime, confident users, and workplace datathat helps you plan smarter.
What we offer
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Proactive monitoring and maintenance
Worried about unexpected technology failures causing disruptions and downtime in your operations?
We watch your rooms around the clock and fix most issues before they affect a single meeting. No waiting for someone to report a problem, we're already on it.
Troubleshooting and issue resolution
Are technical issues arising that your internal teams cannot resolve in a timely manner?
When something does go wrong, we move fast – remote diagnosis first, onsite if needed. We carry spare parts and can hot-swap hardware on the spot, so downtime is measured in minutes, not days.
SLAs (Service Level Agreements)
Is your organisation facing inconsistent service levels, leading to frustration and operational delays?
No vague promises. Our SLAs set defined response times and performance benchmarks. You’ll always know exactly what to expect, and we're accountable if we fall short.
Insights and metrics around usage and trends
Are you lacking visibility into technology utilisation, making it difficult to identify inefficiencies and optimise resources?
Know which rooms are overbooked, which technology goes unused, and where to invest next. Our usage dashboards turn workplace data into decisions, from room design to budget planning.
Asset tracking and management
Do you have clear visibility of your technology assets and their respective lifecycles?
We track every device; its age, warranty status, and performance history. No more surprise failures or unnecessary replacements. Just a clear view of your technology estate and when to act.
VIP valet services delivering white glove AV support
Are AV issues during important events damaging your organisation’s reputation and attendee experience?
For board meetings, client events and all-hands presentations, we're in the room setting up, standing by, and resolving anything in real time. Your event runs flawlessly. Your reputation stays intact.
Ongoing education and training
Are your teams finding it challenging to keep up with continuous application updates, resulting in underutilisation, frustration, and lost productivity?
Meeting platforms update constantly. We keep your teams current with short, focused training so they use the technology confidently and you get full value from your investment.
Strategic planning, adoption and change management
Struggling to implement new technologies effectively, resulting in low user adoption and wasted resources?
New technology only delivers value when people actually use it. We align every deployment to your business goals and guide your team through the change, so adoption is high from day one, not an afterthought.
See how Merge keeps your rooms running
Book a free 30-minute consultation.
In 30 minutes, we'll review your current setup, identify your biggest risk areas, and show you exactly how Merge would manage your environment, no obligation, no hard sell.
We respond to every enquiry within 1 business day.
FAQs
Our Managed Services solutions are offered in three unique tiers, because not all organisations require the same levels of support.
Inclusions range from reactive remote support right through to proactive monitoring and maintenance, and SLA-backed unlimited onsite support. Depending on your tier, you may also have access to loan hardware, detailed reporting and analytics, and dedicated account management.
Yes. We work with all major video conferencing platforms, including Microsoft Teams Rooms, Zoom Rooms, Google Meet Rooms and BYOD setups. Our team is trained across all platforms and can manage mixed environments.
We offer automated 24/7 monitoring and after-hours coverage can be included if required. Speak to our team to discuss what's right for your organisation.
Response times are defined in your SLA and vary by issue severity. For critical failures, we respond and begin resolution within the hour. Non-urgent issues are typically resolved the next business day.
Most IT teams are skilled generalists. AV and conferencing technology is a specialist discipline – firmware, room calibration, codec management and platform integrations all require dedicated expertise.
Our Managed Services solutions complement your IT team rather than replace them, handling the AV complexity so they can focus elsewhere.
We operate Australia-wide, with teams in Sydney, Melbourne, Brisbane, and Perth. Where we don’t have our own teams, we leverage relationships with specialised local partners to deliver consistent national coverage.
What our clients say
Trusted by leading Australian organisations, from fast-growing tech companies to ASX-listed enterprises. Hear what our awesome clients have to say about teaming up with us.
Merge Technologies were exceptional – they worked with us to develop a proposal before we even formally asked for one, so when the CEO made the call, we were ready to move immediately. Once approved, they treated it with exactly the urgency it deserved. The project was delivered on time, every issue was addressed without hesitation, and the attention to detail was outstanding. The CEO loves the new spaces and shows them off at every opportunity. The success of this project has opened the door to further significant investments in the company, proof that when a partner delivers at this level, the relationship grows.
Working with Merge and the wider team never felt like a typical client-vendor relationship - it was a true partnership. They brought our vision to life with seamless execution, clear communication, and a shared focus on simplicity and user experience. Their attention to detail and willingness to collaborate at every stage make them a team we’d confidently recommend.
Working with the Merge team has been a fantastic experience from start to finish. They were honest, transparent, and always solution-focused – guiding us through every stage with clear communication and practical advice. Even as the project evolved and new people came on board, they kept everything on track. Their ability to translate our vision into a flexible, dynamic space that caters to everything from small meetings to major events was exactly what we needed. We’re already working with them again, which says it all – we’d 100% recommend them.
PepsiCo’s successful upgrades to our meeting rooms has been largely due to its partnership with Merge Technologies. They provided hyper-care and exceptional ongoing maintenance support for all equipment and rooms across Australia and New Zealand. If you’re looking for a reliable video conferencing system and a valuable partner to help you meet your requirements, we highly recommend working with them and the team.
When planning our new South Melbourne headquarters, we needed a technology partner who could genuinely understand how our people work, not just deliver equipment. Merge Technologies worked closely with our team from design through to handover, ensuring every decision was grounded in how we actually use our spaces. The result speaks for itself. From small meeting rooms to the executive boardroom and our 40-person multipurpose space, the technology simply works. One touch and you're in the meeting – no learning curve, no frustration, no calls to IT. Additionally, the LED installations have transformed how our headquarters feels, and the reception wall truly reflects who we are as an organisation. A workplace built for how Symal works today, and ready to grow with us.
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